Privacy policy

Vitapointe International Ltd ("Vitapointe", "we", "us", "our") operates vitapointe.co.uk (the "Website"). We are the data controller of the personal information described in this policy. This policy explains what personal information we collect, how we use it, who we share it with, and the rights you have over it.

By using the Website or placing an order, you acknowledge this policy. If you have any questions, contact us using the details in Section 9.

1. Information We Collect

  • Contact and order details: name, billing/delivery address, email, phone number.
  • Payment information: processed securely by our payment providers; we do not store full card details.
  • Account information: username, password, and preferences, if you create an account.
  • Order and browsing activity: items viewed, purchased, or added to your cart or wishlist.
  • Device and usage data: IP address, browser type, and how you interact with the Website, including via cookies.
  • Communications: information you send us, e.g. customer support enquiries or reviews.

We collect this information directly from you, automatically as you use the Website, and from service providers who support us (such as Shopify, our e-commerce platform, and our payment and delivery providers).

2. How We Use Your Information

  • Process and fulfil your orders, including payment, delivery, and returns.
  • Manage your account and respond to enquiries.
  • Send order and account-related communications.
  • Send marketing communications, where you have opted in — you can unsubscribe at any time.
  • Improve the Website and personalise your shopping experience.
  • Prevent fraud and keep the Website secure.
  • Comply with legal obligations and enforce our terms.

Our legal bases for these uses are: performance of a contract with you (orders, account, delivery), our legitimate interests (fraud prevention, Website improvement), your consent (marketing), and compliance with legal obligations.

3. Who We Share Your Information With

  • Shopify, which hosts the Website and processes data on our behalf, including for payment processing and, where enabled, personalised advertising across the Shopify network. See the Shopify Consumer Privacy Policy at shopify.com/legal/privacy/app-users.
  • Payment processors and delivery/courier providers, to fulfil your order.
  • Professional advisers and authorities, where required by law or to protect our legal rights.

We do not sell your personal information. We only share it with third parties for the purposes set out above, or with your consent.

4. International Transfers

Some of our service providers, including Shopify, may process data outside the UK. Where this happens, we rely on recognised safeguards such as the UK's International Data Transfer Addendum or Standard Contractual Clauses, or transfers to countries recognised as providing adequate protection.

5. Data Retention and Security

We retain personal information for as long as needed to provide our services, meet legal and accounting requirements, and resolve disputes. We use reasonable technical and organisational measures to protect your information, but no method of transmission or storage is completely secure.

6. Children

The Website is not intended for children, and we do not knowingly collect personal information from anyone under the age of 18. If you believe a child has provided us with personal information, please contact us so we can delete it.

7. Your Rights

Under UK data protection law, you have the right to: access the personal information we hold about you; request correction of inaccurate information; request deletion; object to or restrict certain processing; request a portable copy of your data; and withdraw consent at any time where we rely on it. To exercise any of these rights, contact us using the details in Section 9. We may need to verify your identity before actioning a request.

If you're not satisfied with our response, you have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.

8. Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or the law. The current version will always be available on this page, with the "Last updated" date shown above.

9. Contact Us

Vitapointe International Ltd
209 Crescent Road, Barnet, England, EN4 8SB
Email: info@vitapointe.co.uk
Telephone: 02084572471