Refund policy

This policy applies to the Vitapointe Leave-In Conditioner purchased through vitapointe.co.uk.

Please note: for health and hygiene reasons, once the seal on this product has been broken or the packaging opened, it is not suitable for return and cannot be accepted for refund or exchange. This applies even within the standard 14-day distance-selling cancellation period, in line with the health/hygiene exemption under the Consumer Contracts Regulations 2013. This does not affect your rights in respect of faulty or damaged goods.

●       Unopened items can be returned for a full refund within 30 days of purchase. Please contact us to obtain prior authorisation before returning your item, to ensure your refund is processed.

●       Items with a broken seal or opened packaging will not be accepted for refund or exchange.

●       Refunds will be issued within 4 weeks of the item reaching our shipper.

●       It is your responsibility to obtain proof of postage when returning an item. We cannot be held responsible for items lost in transit.

●       Return postage costs are not refunded.

●       If you receive a damaged item, please send us a photo as soon as possible, and within the 30-day return window, to avoid the window lapsing.

●       Damaged items need to be returned to us via a prepaid postage label for inspection, in line with the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013, prior to any refund being issued.

●       Missing items must be reported within 14 days of the expected delivery date. After this time, missing items can no longer be investigated.

●       Items returned to us due to incorrect address details supplied at checkout will be refunded in full, minus the original postage cost.

Contact Us

If you'd like to start a return, or have any questions about this policy, please get in touch:

Vitapointe International Ltd

209 Crescent Road, Barnet, England, EN4 8SB

Email: info@vitapointe.co.uk

Telephone: 02084572471